Privacy Policy

Effective Date: June 26, 2026
Last Updated: June 26, 2026

Retouch Doctors LLC, doing business as Wheels Doctor (“we,” “us,” or “our”), operates the website wheelsdoctor.com and provides automotive wheel repair, restoration, customization, and powder coating services at our facility located at 16800 SW 96 Ct, Miami, FL 33157.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, submit a form, call or text us, or otherwise interact with our business. By using our website, you agree to the practices described in this policy.

If you have questions about this Privacy Policy, contact us at:
Retouch Doctors LLC dba Wheels Doctor
16800 SW 96 Ct, Miami, FL 33157
Phone: (305) 964-7909
Email: wheelsdoctor.info@gmail.com

1. Information We Collect

Information you provide directly: When you fill out a contact form, request a quote, call, text, or email us, we may collect your name, email address, phone number, vehicle make and model, and any other details you choose to share about the service you need.

Information collected automatically: When you visit our website, we automatically collect certain technical information through cookies, pixels, and similar technologies, including your IP address, browser type, device type, operating system, pages visited, time spent on pages, referring URL, and approximate geographic location.

Session recordings: We use Microsoft Clarity to record anonymized user sessions, including mouse movements, clicks, and scroll behavior, to help us improve our website experience. Form input fields are masked to protect your personal information. These recordings are only activated after you provide consent through our cookie banner.

2. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide quotes for our services
Schedule and perform wheel repair, restoration, or customization work
Communicate with you about your service, including appointment reminders and status updates via phone, email, or SMS
Improve our website functionality and user experience
Analyze website traffic and user behavior to improve our marketing
Send you promotional communications if you have opted in
Detect and prevent fraud or unauthorized access
Comply with legal obligations

3. SMS Communications

If you opt in to receive SMS messages from Wheels Doctor, you consent to receive text messages related to your service inquiry, appointment updates, and promotional offers. Message frequency varies. Message and data rates may apply.

You may opt out at any time by replying STOP to any message. Reply HELP for assistance.

Your phone number and SMS opt-in consent are not shared with any third party or affiliate for marketing purposes.

For full SMS terms, see our SMS Terms & Conditions.

4. Cookies and Tracking Technologies

Our website uses a consent management platform (cookie banner) that allows you to choose which categories of cookies and tracking technologies you accept. We categorize them as follows:

Functional (always active): Essential cookies required for the website to function, including session management and the WhatsApp chat widget (Chaty Pro).

Analytics: Technologies that help us understand how visitors interact with our website. These are only activated after you consent.

Microsoft Clarity — session replay and heatmaps (with form input masking enabled)
Jetpack Stats — page view analytics

Marketing: Technologies used for advertising measurement and retargeting. These are only activated after you consent.

Google Tag Manager — tag management
Google Ads — conversion tracking and remarketing
Meta/Facebook Pixel — conversion tracking and audience building
ShareThis — social sharing functionality

You can change your cookie preferences at any time by clicking “Your Privacy Choices” in the website footer or by adjusting your browser settings.

5. Third-Party Service Providers (Data Processors)

We share your personal information with the following categories of service providers, solely for the purposes described in this policy:

Website Hosting & Security:

GoDaddy — website hosting and domain management
Cloudflare — content delivery network and DDoS protection
Sucuri — web application firewall and security monitoring

Analytics & Advertising:

Google (Tag Manager, Ads, Analytics) — advertising and analytics
Meta/Facebook — advertising and conversion tracking
Microsoft Clarity — session recording and heatmaps
ShareThis — social sharing and analytics
Automattic/Jetpack — website statistics

Communications:

Microsoft 365 — business email
Brevo (formerly Sendinblue) — email and SMS marketing (EU-based processor; data transferred under Standard Contractual Clauses)
Chaty Pro — WhatsApp and chat widget

SEO & Content:

Yoast — search engine optimization plugin

We do not sell your personal information to third parties.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

Contact form submissions: Up to 3 years, or until you request deletion
Service records: Up to 7 years for tax and legal compliance
Analytics data: Retained by each analytics provider according to their own retention policies (typically 14–26 months)
SMS consent records: Retained for the duration of the consent plus applicable statute of limitations

7. Local Storage

Our website may store your name, email, and phone number in your browser’s local storage to pre-populate forms for your convenience on return visits. This data is stored only on your device and is not transmitted to our servers. You can clear this data at any time through your browser settings.

8. Your Privacy Rights

California Residents (CCPA/CPRA): Under the California Consumer Privacy Act and the California Privacy Rights Act, you have the right to:

Know what personal information we collect, use, and disclose
Request deletion of your personal information
Opt out of the sale or sharing of your personal information for cross-context behavioral advertising
Limit the use of sensitive personal information
Not be discriminated against for exercising your rights

We honor Global Privacy Control (GPC) signals as a valid opt-out of sale/sharing.

Florida Residents (Florida Digital Bill of Rights): Under Florida Statute §501.715, if you meet the applicable thresholds, you have the right to:

Confirm whether we process your personal data and access it
Correct inaccuracies in your personal data
Delete your personal data
Obtain a copy of your personal data in a portable format
Opt out of targeted advertising, sale of personal data, and profiling

All Users: Regardless of your location, you may:

Request access to, correction, or deletion of your personal information
Withdraw consent for marketing communications at any time
Adjust cookie preferences via the cookie banner or the “Your Privacy Choices” link in the footer

To exercise any of these rights, contact us at wheelsdoctor.info@gmail.com or call (305) 964-7909. We will respond within 45 days (or 30 days for Florida residents).

9. Children’s Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

10. Security

We use commercially reasonable security measures to protect your personal information, including SSL/TLS encryption, a web application firewall (Sucuri), DDoS protection (Cloudflare), and secure hosting. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

11. Do Not Track / Global Privacy Control

Our website responds to Global Privacy Control (GPC) signals. When we detect a GPC signal, we treat it as a valid opt-out of the sale or sharing of personal information under applicable state privacy laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

13. Contact Us

For privacy-related questions, data requests, or to exercise your rights:

Retouch Doctors LLC dba Wheels Doctor
16800 SW 96 Ct, Miami, FL 33157
Phone: (305) 964-7909
Email: wheelsdoctor.info@gmail.com